*310# USSD

*310# is a Self-Service Channel through which you can check usage details, Activate/Deactivate Packages, Recharge your Account, Information of all latest bundles and much more. Now prepaid, MBB & Internet SIM customers can avail following features through this service,

Key Features

  • English, Urdu and Chinese language support
  • Top Bundles
  • Budget Based Shopping (Currently available in English & Urdu Language)
  • Account Information (Balance, free resources, PIN/PUK Support, etc.)
  • Data Bundles
  • My Current Services
  • VAS
  • SMS/WhatsApp bundles
  • Basic Postpaid Self Service and Bundle Activation
  • International Bundles
  • Obnoxious and Fake Prize Complaint
  • Stolen Block/Unblock Request (Prepaid)

Complaints Resolution

  • For any kind of complaints regarding *310# USSD, please write us at customerservices@zong.com.pk
  • USSD service would not be available in out of coverage area


Q. What are charges of Current Balance and to check remaining Free Resources?
A. Rs.0.20+Tax/Inquiry for current balance check and Rs. 0.10+Tax per inquiry to check remaining free resources
Q. Are there any charges to activate/deactivate any service?
A. Yes, standard charges of the product will be charged

Terms & Conditions

Below mentioned Taxes/ Charges would be applicable:

  • Advance Income Tax (AIT) rate of 12.5% applies on every recharge
  • Sales tax (GST) of 19.5% on usage applies